RA Casino Terms & Conditions – The Complete Platform Usage Guide for Malaysian Players

By registering an account, making a deposit or using any service provided by RA Casino on racasino.ws, you fully and unconditionally agree to be bound by all terms and conditions set out in this document. This agreement takes effect the moment you click the "Register" or "I Agree" button on the registration form.

If you do not agree with any part of these terms, you are required to refrain from using the service RA Casino. Continued use of this platform following the publication of any amendments to the terms shall be deemed acceptance of the revised terms.

These Terms and Conditions should be read together with RA Casino's Privacy Policy and Responsible Gambling Policy, which form part of the overall agreement between you and RA Casino.

To be eligible to use the service RA Casino, you must satisfy all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• Aged 18 years or older on the date of registration.
• An individual who is legally capable of entering into a binding contract.
• Not a resident or citizen of any country where the use of our services is explicitly prohibited by local law.
• Has never been declared bankrupt and is not currently subject to any bankruptcy proceedings.
• Does not have an active diagnosis or record of gambling addiction that impairs their ability to play responsibly.
• Has never been subject to a self-exclusion or account suspension that remains active from RA Casino.

RA Casino reserves the right to request identity verification at any time to ensure these eligibility requirements are met. Players found to be ineligible will have their accounts closed, and any balance with no wagering activity will be refunded.

Each individual is only permitted to hold one account at RA Casino. This includes one account per phone number, one per email address, one per identity card or passport, and one per IP address or device. Holding multiple accounts is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of all balances and winnings.

Registration Details

You are required to provide complete, accurate and up-to-date information during registration. This includes:

• Full name as stated on your Malaysian identification card or passport.
• Exact date of birth.
• A valid and active email address.
• An active Malaysian phone number for OTP verification.
• A valid payment method registered in your own name.

KYC (Know Your Customer) Process

RA Casino reserves the right to request identity document verification before processing withdrawals or at any time deemed necessary. Required documents may include a copy of your Malaysian identification card, proof of address (such as a utility bill or bank statement), and a screenshot of the payment method used.

All deposits to the account RA Casino must be made using a valid payment method in the player's own name. RA Casino only accepts deposits via the following Malaysian payment methods:

Deposited funds may only be used for wagering purposes on the RA Casino platform. Any attempt to use the platform as a vehicle for money transfers or money laundering will be reported to the relevant authorities and the account will be closed immediately.

Withdrawing winnings from your account RA Casino subject to the following conditions, which must be satisfied before a withdrawal request can be approved:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals can only be processed to the same payment method used for the most recent deposit, unless otherwise approved by RA Casino.
• Players must have completed the KYC verification process before their first withdrawal can be processed.
• Any bonus-related rollover requirements must be fully met before a withdrawal can be processed.
• Daily withdrawal limits vary according to the player's VIP tier.

RA Casino reserves the right to request additional verification for withdrawals exceeding RM5,000 or for withdrawals to a new payment method. This is a standard security measure to protect players from unauthorised access.

All bonuses, promotions and special offers provided by RA Casino subject to specific terms stated alongside each offer. The following general conditions apply to all bonuses unless otherwise stated:

• Every bonus carries a rollover requirement that must be met before any winnings derived from that bonus can be withdrawn.
• The welcome bonus is only available to new members making their first deposit.
• Each player is entitled to claim one welcome bonus only throughout the duration of their membership.
• Cashback bonuses are calculated based on net losses over the stated period and credited according to a predetermined schedule.
• Bonuses may not be transferred between accounts or redeemed directly for cash.
• RA Casino reserves the right to void any bonus obtained through unauthorised means or fraudulent activity.
• Abusing the bonus system, including opening multiple accounts to claim bonuses, may result in account closure and forfeiture of all winnings.

All games on RA Casino – including slots, live baccarat, table games, Malaysia Super League and EPL Sports Betting, lottery, virtual sports, and other games – are governed by their respective game rules, which can be found on the relevant game pages.

Game Outcomes

All games use a Random Number Generator (RNG) that has been independently audited to ensure complete fairness. Game outcomes are final once a round is completed and cannot be disputed unless there is clear evidence of a technical failure.

Technical Failure

In the event of a technical failure, internet disconnection, or server issue while a game is in progress, RA Casino will make every effort to restore the game state to the last verifiable position. If restoration is not possible, the affected bets may be refunded to players at RA Casino's discretion.

Exceptional Winnings

RA Casino reserves the right to withhold exceptional winning payouts for security investigation purposes. Winnings proven to result from software bug exploitation or technical errors will not be paid out and the account in question may be suspended.

The following activities are strictly prohibited on the platform RA Casino and may result in immediate account closure, forfeiture of all balances and legal action:

• Identity Fraud: Registering using another person's identity or false information.
• Multiple Accounts: Holding more than one active account under any circumstances.
• Bot Usage: Using automation software, bots or scripts to play or exploit games.
• Collusion: Colluding with other players to gain an unfair advantage in baccarat, poker, or any other game.
• Money Laundering: Using the RA Casino platform to process or conceal funds derived from illegal activities.
• Bug Exploitation: Deliberately exploiting software bugs, system errors, or platform vulnerabilities for unfair advantage.
• Bonus Abuse: Opening multiple accounts or using unauthorised methods to obtain duplicate bonuses.
• Hacking Attempts: Any attempt to access RA Casino's systems without authorisation.

RA Casino reserves the right to suspend or close any player account, with or without prior notice, for the following reasons:

• Violation of any section of these Terms & Conditions.
• Recommendation by a legal authority or regulatory body.
• Suspicious account activity indicating fraud or money laundering.
• Failure to complete the KYC verification process within the specified timeframe.
• Accounts that have been inactive for more than 12 consecutive months.

If an account is closed for reasons other than a terms violation, any unwagered balance will be refunded to the original payment method within 7 business days. Balances associated with bonuses that have not met the rollover requirement will not be refunded.

Players may also request permanent account closure at any time by contacting RA Casino's customer support team via email at support@racasino.ws.

RA Casino provides an online entertainment platform on an "as is" basis, without any express or implied guarantees or warranties. Players use this platform entirely at their own risk.

To the extent permitted by applicable law, RA Casino shall not be liable for:

• Any financial losses incurred by a player as a result of their betting activity.
• Service interruptions due to maintenance, updates, or technical failures beyond our control.
• Losses arising from reliance on any information on this website.
• Actions by third parties not under the direct control of RA Casino.

RA Casino takes its commitment to responsible gaming very seriously. We believe that online entertainment should remain an enjoyable activity and never become a source of financial or emotional stress.

Available Control Tools

Players can access the following responsible gaming control tools from their account dashboard:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on how much you can deposit within a specified period.
• Loss Limit: Set a net loss limit over a defined period before your account is automatically suspended temporarily.
• Session Time Limit: Limit the duration of each gaming session.
• Reality Check: Receive periodic reminders about how long you've been playing.
• Self-Exclusion: Voluntarily suspend your account for a period ranging from 24 hours to 6 months.
• Permanent Self-Exclusion: Permanently close your account if needed.

For more information and support, please visit the Responsible Gaming ours.

RA Casino reserves the right to amend, modify, or update these Terms & Conditions at any time without requiring prior individual consent from each player. However, we are committed to notifying players of any material changes through:

• An email notification to your registered address at least 7 days before the changes take effect (for material changes).
• In-platform notification upon login.
• Update to the "Last Updated" date at the top of this page.

Your continued use of the RA Casino platform after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account before the effective date by contacting our support team.

If you have any questions, concerns or complaints regarding these Terms & Conditions, the customer support team at RA Casino is available to assist you 24 hours a day, 7 days a week.

• Email: support@racasino.ws
• Live Chat: Available directly from the RA Casino platform
• Operating Hours: 24/7 including Hari Raya and Malaysian public holidays
• Support Language: Bahasa Melayu and English

For formal complaints regarding dispute resolution, please send an email with the subject line "OFFICIAL COMPLAINT" along with your account number and full details of the issue. We are committed to responding within 48 business hours.